I just love going inside Contact Centers and discovering how great companies manage processes to consistently deliver an outstanding customer experience. My customer service keynote presentations are made up entirely of benchmarks of real companies doing really fantastic things.
Today I want to share with you a look inside PaySimple’s Contact Center. In this short video, you will see how PaySimple ensures their customers have everything they need to succeed. PaySimple focuses on making their customer’s lives easier by delivering immediate and accurate answers. Watch this video and be inspired.
The Secret Strategy for Handling Difficult Customers
We’re about to reveal a hidden way for you to literally
convert “nightmare” customers into an almost endless source
of loyalty, goodwill and profits.
Simply put, you can use these insider secrets to instantly
turn angry customers into raving fans for you and your
company – without giving away the farm.
Amazing but true … and the best part is virtually nobody
knows about these techniques!
What we’re talking about is Myra Golden’s “Stop Screaming At Me” online video training.