“Ms. Golden, I wasn’t able to get your credit card to go through.” (How to Handle a Customer’s Declined Credit Card)

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This article is about how to handle a customer’s credit card

After a long day of travel, I stepped out of my Uber and walked into the lobby of the Marriott on Bloor street in downtown Toronto. A friendly lady looked up, made eye contact and welcomed me with her smile.

“Myra Golden; checking in” I said, somehow smiling back in spite of my travel fatigue. “I recognize that accent” she said. I’m thinking, no way she recognizes my Oklahoma accent; not here in Toronto. “Where are you from?” “Oklahoma” I could tell by her wide eyes that she did, in fact, recognize my accent. “That’s it! My aunt is from Oklahoma and you talk just like her!”  Wow, she knows her dialects.

We chatted about her aunt, what brought me to Toronto, and vegan restaurants in the area. While we talked, my phone was buzzing. Probably my husband ensuring I arrived safely. I always text or call him once I get to my hotel. Because I was so engrossed in our conversation, I didn’t stop to check my phone.

Then, at a break in conversation, the lady discretely said, with an empathic smile, I’m having trouble getting your credit card to go through.” I was shocked. Surprised. Feeling panic. It was a debit card, actually, and I knew I had more than enough money to cover a few nights in a hotel in Ontario. What the heck was going on? “I ran it a couple of times.” she said, with empathy in her eyes. Continue reading ““Ms. Golden, I wasn’t able to get your credit card to go through.” (How to Handle a Customer’s Declined Credit Card)”