One of the things I help my clients do is find innovative and relevant ways to improve the customer experience through self-service options. I always notice when a company delivers a great self-service option that […]
Customized Engaging Online Customer Service Training
Category: Self-Service
Rethink Your Self Service Experience. Here are 2 Ideas from Target to Get You Started.
I was in Target yesterday and I noticed their nice self-service options. Need to quickly find a real person when you’re in electronics looking for a replacement charging adapter for your daughter’s Kindle Fire? No […]
Making Self-Service Options Appealing to Generation Y
Generation Y is highly tech driven and because they spend so much of their time communicating through text and social media, human interaction isn’t always their preferred method for getting customer service. When designing your […]
