Category: Social Media Is Customer Service

Q & A with Myra Golden

  The SOCAP Annual Conference will feature a Spotlight Session, “Leveraging Social Media to Monitor Consumer Feedback.” The moderator for this session, Myra Golden of Myra Golden Media, recently sat down for a short Question […]

Tweeting for Customer Service

  More and more companies are discovering that Twitter can be a powerful tool for capturing the voice of the customer –and responding to that voice with immediacy. Twitter is a free social networking and […]

4 Ways Your Company Needs to Be Using FaceBook

4 Ways Your Company Needs to Be Using FaceBook While “Tweeting”, FaceBook, and blogging are as familiar as an old-shoe to millions of consumers, most business leaders don’t understand how to harness the power of […]

How a Tweet Brought My Internet Back Up

  Last week my Internet started dropping and it resulted in me having to stop a webcast for a client.  Because my telephone is VOIP, whenever my Internet is down, so is my telephone line. […]