Category: Starbucks Customer Experience

Pay it forward! When you do, you’ll put a smile on someone’s face.

While my husband and children were still getting dressed for my son’s basketball game this beautiful Saturday morning, I slipped out of the house and went to Starbucks for a latte. It’s January and yet […]

Starbucks Surprised & Delighted Me…Again

Starbucks on my Patio, a photo by Myra Golden on Flickr. I went to Starbucks one afternoon last week. I ordered a Pumpkin Spice Latte and the Roasted Tomato and Mozzarella Panini. Yes, it’s an […]

Aubrey at Starbucks Impressed Me This Morning

Starbucks on my Patio, a photo by Myra Golden on Flickr. I have two kids who keep me busy, and there is always something needing my attention with my business. So, I spend a lot […]

How Starbucks WOWs in Routine Customer Service Interactions

(My Starbucks on 81st Street in Tulsa) When I pulled up to the Starbucks drive-thru on 81st street in Tulsa last Thursday, I was greeted with the warm friendly persona that I’ve come to love. […]