Category: WOW customer service

TD Bank Turns ATM into Automated Thanking Machine

So, it’s time for some good news in customer service. One of my clients just emailed to share with me how TD Bank ATMS gave out surprises that stunned customers. The acts of surprise made […]

WestJet Christmas Miracle: real-time giving

One of my clients shared this video with me this morning and I was so moved by WestJet’s amazing WOW that I just had to share this video on my blog. I got chills when […]

Myra Golden Keynote slides from Atlanta Consumers’ Choice Awards

Last night I had the privilege of being the keynote speaker at the Atlanta Consumers’ Choice Awards event. I met some amazing people who are responsible for driving the customer experience for such companies as […]

Making Self-Service Options Appealing to Generation Y

Generation Y is highly tech driven and because they spend so much of their time communicating through text and social media, human interaction isn’t always their preferred method for getting customer service. When designing your […]

How a Sanitizing Wipe from Timberline Steaks Made Me Say ‘Wow’ about my Customer Experience

So, I sit down for a quick breakfast in the airport at a friendly joint called Timberline Steaks and the hostess hands me a sanitizing wipe with my menu. What a wonderful value-added service! Airports […]

The Beyond WOW Customer Experience

The explosive ideas in this book will help you go beyond the WOW experience to build, repair, and grow customer relationships.  by Myra Golden and Dr. Jeffrey Magee “From the first page I was taken […]

My Client Gave Me 3 Levels of WOW Customer Service!

Last Friday I had the great pleasure of delivering 2 half-day workshops to a wonderful new client, Silverstein Properties. Silverstein Properties is a full-service real estate development, investment, and management firm based in New York. […]