“Your videos and training materials have helped me tremendously.  My team members find the material easy to follow and are engaged in every step.”

Dr. Mayling Molina, Doral Center for Orthodontics

 

For over 20 years, Myra has been helping companies improve the customer experience through her customer service training workshops. She has a master’s degree in human relations and a bachelor’s degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees.

Myra has helped McDonald’s, Coca-Cola, Michelin, Frito-Lay, Vera Bradley and many others improve the customer experience through her training. Huffington Post named Myra one of the top 10 customer service bloggers, and she is the co-author of Beyond WOW: Defining A New Level of Customer Service.