Add Myra Golden’s customer service training content to your LMS!
Myra Golden is an author, trainer and keynote speaker who has been helping companies for over twenty years to improve the customer experience through her customer service training workshops. Myra has a master’s degree in human relations and a bachelor’s degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees.
The World’s Most Renowned Brands Call On Myra When They Want to Deliver the Very Best Customer Experience. Now you can get Myra’s training in SCORM Compliant modules for your LMS.
SCORM LMS Ownership includes all future updates Myra Golden makes to the courses for as long as you use the courses. Customization of SCORM modules to include your logo and brand colors is available. Please contact us for a customization quote.
Examples of how you can use licensed (outright ownership) eLearning content from us include: LMS (learning management systems), classroom training, corporate intranet, corporate presentations, integrated within other SCORM modules with no expiration. Read our full LMS license agreement here.
SCORM Compliant Modules for Your LMS
Customer Experience Over the Telephone – So your employees can make a great first impression over the phone and end calls on a positive note
How to Talk to Customers – So your employees can master the human relations skills that it takes to consistently deliver a delightful customer experience
Empathy – So your employees instinctively put themselves in your customer’s shoes and respond with more care, concern and friendliness
How to Handle Difficult Customers: 5 Conversational Aikido principles – So your employees are confident, assertive and in control when dealing with angry and agitated customers
Call Control – So your employees can politely control calls with storytellers, ramblers and whiners
Email Writing: 3 elements of a great email customer experience – So your employees can craft personable emails that reflect your brand voice
How to De-escalate – So your employees can gracefully respond to the customer who demands to speak to a supervisor and they can assertively keep customers from escalating in aggression or anger
How to Deliver Bad News to a Customer: The 3 keys doctors use to give bad news – So your employees can deliver bad news with confidence and without fear of negative backlash
Complaint Handling – So your employees can handle problems in such a way that they completely restore customer confidence after a service failure
How to Rock Your Customer Service Job: 5 Traits of the Best Customer Service Professionals – So your employees have solid ideas and inspiration to excel in their job
Here’s a short video overview of our SCORM Courses
*Lease or Outright Own SCORM LMS modules:
Lease SCORM modules for $999 per year – Lease now.
Own SCORM modules outright for a one-time license fee of $5,000 – Own SCORM or AICC compliant modules in zip files today.
*SCORM LMS Ownership includes all future updates Myra Golden makes to the courses for as long as you use the courses. Customization of SCORM modules to include your logo and brand colors is available. Please contact us for a customization quote.
