Customer Service e-Learning


8 Courses: 

Telephone Skills. Empathy. How to Handle Difficult Customers (with a focus on de-escalation). Call Control. Email Writing. How to Deliver Bad News. Complaint Response. How to Rock Your Customer Service Job.

“When I needed soft skills and call controls eLearning modules for our Walmart.com customer care agents, it quickly became apparent that Myra’s materials were the gold standard.”  

Betty Doyle, Sr. Learning Designer, Customer Care, Walmart eCommerce

Customer Service eLearning to Help Your Employees Speak with Friendliness and Empathy, and to Handle Difficult Customers with More Ease –  with Interactive Activities, Progress Reports, Knowledge Checks, and SCORM option. 

  • Walmart called Myra’s eLearning “the gold standard and John Hancock said, The first thing that struck us was how engaging each module was….you are asked to actively participate in each module, and there are action items you take away.

  • We’ve condensed Myra’s interactive and fun onsite customer service training – workshops she delivers to companies like Coca-Cola, Vera Bradley, Frito-Lay, and McDonald’s – down to the fundamentals. Your employees get the full sensory experience of Myra’s training online, with Myra’s famously engaging style and captivating stories.

  • Myra’s eLearning is super easy! We create a branded site with your logo and add all of the courses to your new portal. You choose an Administrator at your company, and that person can add users to your account and create progress reports with a couple of clicks. We work fast. In most cases, we have your branded site setup in one business day!

Sample a couple modules right now.

Try for free     or      Buy Now

“Your videos and training materials have helped me tremendously.  My team members find the material easy to follow and are engaged in every step.”

Dr. Mayling Molina, Doral Center for Orthodontics

Custom website and branding

When your employees log in to their training, it feels like they are taking the training within your company because we give you a unique URL and upload your logo.

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Interactive

John Hancock said,

“The thing that struck me about Myra Golden’s eLearning modules was how engaging they were.  You are asked to actively participate in each module, and there are action items you take away. Our participants comment about how the time flies when they are taking them – another indication of their engagement!”  

Kristin Augusta | Sr. Operations Manager, Shared Services Training & Development, John Hancock 

Reporting is super easy

With just one click you can pull up progress reports, so you know when your employees have logged in, if they completed the training, and how they are progressing through the courses.

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Knowledge checks throughout the training, so your employees are engaged and retain and apply what they’ve learned

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You’re in charge! Choose an Administrator at your company, and that person can add users to your account, assign courses and run progress reports with a couple clicks!

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Pick and Choose Classes From Our Course Catalog

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Engaging Video Teaching

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 Certificates of Completion! (printable and attractive)

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LinkedIn Sharing of Your Progress

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Our current training videos all feature Myra as your personal trainer!

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Get Your Employees Enrolled Now

Behavior Changing Curriculum 

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Engaging Teaching By Video In Each Module, So Your Employees Are Engaged Throughout the Training

 

Try for free     or      Buy Now

How will you use Myra’s online training?

A lot of our clients use Myra’s customer service online training as part of their New Hire training. Some use it to fill gaps in soft skills training. We have clients that rely on Myra’s modules for their entire strategy for handling difficult customers. How will you use Myra’s customer service eLearning?

It’s easy to get started. Try it for free right now.

8 Online Telephone Skills Training Courses

(all courses are included in your package!)

(Create a custom learning path for your employees by picking from our courses below, or take them all.)

1. (Completely re-designed!) Customer Experience Over the TelephoneSo your employees can make a great first impression over the phone and end calls on a positive note (38 minutes)

2. Empathy – So your employees instinctively put themselves in your customer’s shoes and respond with more care, concern, and friendliness (15 minutes)

3. How to Handle Difficult Customers: Three fiercely focused keys – So your employees are confident, assertive and in control when dealing with angry and agitated customers, with a focus on de-escalation  (30 minutes)

4. Call Control So your employees can politely control calls with storytellers, ramblers, and whiners (34 minutes)

5. Email Writing: 3 elements of a great email customer experience – So your employees can craft personable emails that reflect your brand voice (36 minutes)

6. How to Deliver Bad News to a Customer: The 3 keys doctors use to give bad news – So your employees can deliver bad news with confidence and without fear of negative backlash (17 minutes)

7. Complaint HandlingSo your employees can handle problems in such a way that they completely restore customer confidence after a service failure (23 minutes)

8. How to Rock Your Customer Service Job: 5 Traits of the Best Customer Service Professionals – So your employees have solid ideas and inspiration to  excel in their job (15 minutes)

You can try it right now – the most complete, engaging online customer service training you will find anywhere for your customer-facing employees.


When you try Myra’s customer service eLearning for free, you’ll experience her energy and engagement. You’ll know right away that Myra will resonate with your employees and that they will love spending time with her in this training.


Here’s what happens immediately after you enroll in Myra’s eLearning

Tutoring videos provided to customers after purchase

Have your own LMS? Learn more about our SCORM modules.

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Myra

Myra is a favorite training partner to Fortune 500 companies with her customized, engaging, behavior-changing (and fun) customer service workshops, working with McDonald’s, Coca-Cola, Frito-Lay, Michelin, Vera Bradley and other brands.

Before becoming the go-to trainer for the world’s biggest brands, Myra was the Global Head of Consumer Affairs for Thrifty Rent-a-Car System, and she was named one of the top 100 Rising Stars by Travel Agent Magazine for her landmark work in leading her team to restore customer confidence after service failures.


“The thing that struck me about Myra Golden’s eLearning modules was how engaging they were.  You are asked to actively participate in each module, and there are action items you take away. Our participants comment about how the time flies when they are taking them – another indication of their engagement!”  

Kristin Augusta | Sr. Operations Manager, Shared Services Training & Development

John Hancock 

Single User (1 license for 12 months of access) – $399

Enroll single user right here

Golden 5: Up to 5 employees– $599  Start training your employees now for $119.80 per employee.

Golden 10: Up to 10 employees– $999  –Start training your employees now for $99.90 per employee.

Golden 25: Up to 25 employees – $2,000  – Start training your employees now for $80 per employee.

Golden 40: Up to 40 employees – $3,000Start training your employees now for $75 per employee.

Golden 60: Up to 60 employees– $4,000 – Start training your employees now for $66 per employee.

Golden 100: Up to 100 employees– $6,000 – Start training your employees now for $60 per employee.

*Lease or Outright Own SCORM LMS modules (For companies with their own Learning Management System)

Learn more about our SCORM Modules for your LMS

Lease SCORM modules for $999 per year – Lease now. 

Own SCORM modules outright for a one-time license fee of $5,000 Own SCORM or AICC compliant modules in zip files today.

*SCORM LMS  Ownership includes all future updates Myra Golden makes to the courses for as long as you use the courses. Customization of SCORM modules to include your logo and brand colors is available. Please contact us for a customization quote.

Examples of how you can use licensed (outright ownership) eLearning content from us include LMS (learning management systems), classroom training, corporate intranet, corporate presentations, integrated within other SCORM modules with no expiration. Read our full license agreement here.


When you order this training right now, imagine the benefits you’re about to receive. Employees who struggle with apathy, rudeness or harshness will get the empathy training, telephone skills, and human relations skills they need and they will soften and deliver a better customer experience.

Get Your Employees Enrolled Now


Still have questions? Look at our Frequently Asked Questions page.

“Myra’s positive attitude really makes me feel that one person can completely change another’s state of being.” 

Pablo Martinez , Consumer Affairs Specialist, Kellogg