Telephone Skills. Empathy. How to Handle Difficult Customers. Call Control. De-escalation. Email Writing.
“When I needed soft skills and call controls eLearning modules for our Walmart.com customer care agents, it quickly became apparent that Myra’s materials were the gold standard.”
Betty Doyle, Sr. Learning Designer, Customer Care, Walmart eCommerce
Watch our short explainer video, because this online customer service training may be exactly what you are searching for! 🙂
Learn more or sample a couple of modules
Customer Service eLearning to Help Your Employees Speak with Friendliness and Empathy, and to Handle Difficult Customers with More Ease – with Progress Reports, Quizzes and SCORM option.
Walmart called Myra’s eLearning the “the gold standard” and John Hancock said, “The first thing that struck us was how engaging each module was….you are asked to actively participate in each module and there are action items you take away.”
Myra has gathered up all of the best training content and activities from her live, full-day customer service workshops…the ones she delivers to companies like Coca-Cola, McDonald’s, Frito-Lay and Vera Bradley – and neatly packaged it in a comprehensive, affordable and extremely effective new customer service eLearning package that’s a fraction of the cost of classroom training.
This eLearning is super easy! Choose an Administrator at your company and that person can add users to your account, assign courses and run progress reports with a couple clicks of the mouse!
Our customers include
Read our outlines, sample a module and learn more here.