Customized Online Training

We create custom content and scenarios for you!

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  • Online training is completely customized to your objectives. We meet with you to learn about your challenges and your goals. For contact center clients, we like to review a random sample of phone calls to help us understand where you are today.
  • Flexible output.Your employees can take your new training right on our eLearning portal, or we give you the files in MP4 videos format for super easy production. If you have a learning management system (LMS), we’ll put the training in an all-in-one SCORM 1.2-compliant file. How you get the training is up to you!
  • Engaging online training.Our custom courses get your employees to take some action every 4-5 minutes. Your employees further engage through questions, drag and drop learning games, and quizzes. In SCORM-compatible training, we can add scenarios to increase engagement.
  • Fast design process. After a Discovery Discussion, where we learn about your challenges and objectives, we get to work on scripting and recording right away. We deliver completed courses to you within six to eight weeks.

Customer Spotlight:

Trilogy Health Services

For Trilogy Health Services, we custom-designed nine customer service eLearning courses. Trilogy required high customization to fit their customer base of residents living in their senior living properties in five states. We designed customer service training for nurses, CNA’s, and all staff. After customizing the content to Trilogy’s unique objectives, we outfitted the training in Trilogy’s exact brand guidelines, including using images of their employees and residents, and we delivered the nine classes in SCORM 1.2 format.

Our eLearning design for Trilogy shined in fierce customization of the content to their industry and through high engagement in each module. Below are examples of our customization and interaction.

Engagement through scenarios, matching games, and learning activities

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Video teaching to switch things up and add extra engagement

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We gathered images of Trilogy’s employees for enhanced customization

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Experience one of the modules we designed for Trilogy, Professional Phone Etiquette by clicking this sentence.

Customer Spotlight:

Philadelphia Water

For Philadelphia Water, we designed a 14-module training to help Representatives navigate through complex calls. To understand Philadelphia Water’s unique challenges, we reviewed a dozen recorded calls and met with supervisors and managers to discuss hindrances to ideal interactions. We designed fourteen modules with high engagement to ensure employees could adopt and apply their new techniques for call control.


Customer Service Online Training Sample

Here’s an excerpt from the utility training outfitted with a highly customized scenario

Customized courses include 10-14 modules. Get your fully customized online customer service training today for $3,497. Contact us now to get started.