Skip to content
Customer Service eLearning & Onsite Training
Customized Engaging Online & Onsite Customer Service Training
  • Blog
  • Online Training
  • Digital Customer Service Workshops
  • Custom eLearning!
  • SCORM
    • Overview & Pricing
    • SCORM 1.2 Modules
    • SCORM License Agreement
  • Workshops
    • Overview
    • Training outlines
    • Verbal Aikido Training
    • Now That You’ve Booked Myra For Training
  • Free Resources
  • Signup
  • Contact

Protected: De-escalation Webinar 3/1/19

This content is password protected. To view it please enter your password below:

Share this:

  • Click to email this to a friend (Opens in new window)
  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)
  • Click to share on Reddit (Opens in new window)
  • Click to print (Opens in new window)

  • 1,619,444 people have stopped by. You're in fabulous company! :-)

Looking for something?

Enter your email address to follow this blog and receive notifications of new posts by email.

Join 11,022 other followers

Top Posts

  • Here's How to Respond to the Customer Who Asks to Speak to Your Supervisor
  • How to Genuinely Apologize to Customers Without Admitting Fault
  • How to Handle a Complaint Over Email -7 Simple Steps
  • The Corporate Apology: How to Apologize In 5 Easy Steps
  • The Ultimate Cheat Sheet On How to Write the Best Complaint Response Emails
  • 7 Soft Skills to Transform Your Customer Experience Over the Telephone
  • Here's How to Respond to the Yelling or Cursing Customer {with videos}
  • 5 Little Tricks To Get Customers To Accept Your Word As Final
  • 3 Things to Know Before You Talk to Your Next Challenging Customer
  • Three Simple (But Important) Things To Remember About Giving Bad News To Customers

Online De-escalation Training Just $50 for a Limited Time!

20 Things to Say to Regain Control with Challenging Customers (Free Packet)

Happy Customers Include:

Get Myra’s Blog Posts Delivered to Your Inbox!

What Myra’s Customers Say

“I was very pleased with Myra’s presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can’t wait for Monday.” -- Tim O’Laughlin, The Coca-Cola Company
“I have attended many customer service trainings and I have worked in customer relations for many years. Today I learned more in a few hours than I ever could have imagined! And the way Myra presented the information was wonderful.” - Caitlin Singer, Team Lead, Aveda Corporation
“Myra’s program was excellent! One of the best training sessions we have attended -well presented. The session was very beneficial to our everyday job!” - Shirley Perry Michelin North America
Our associates were immediately empowered to create more memorable service experiences for our customers even before the applause faded. As stated by one associate “Myra Golden captured our attention from the moment she started to speak, until the very end! I feel privileged to have been a part of the training!” - Laura Dambier Sr. Vice President, Partner Solutions for Life, Claims and Distribution Lincoln Financial Group

Categories

Footer navigation
  • Terms of Use
  • Copyright
  • eLearning Support
  • About
  • COVID-19 POLICY

Begin typing your search above and press return to search. Press Esc to cancel.

loading Cancel
Post was not sent - check your email addresses!
Email check failed, please try again
Sorry, your blog cannot share posts by email.