De-escalation video download

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How to De-escalate Angry or Agitated Customers Live Guided Webinar

Creating calm with difficult customers is not a matter of using aggressive tactics. It’s also not about employees being a doormat, giving in to customer demands or escalating to a supervisor. This training is about how to take assertive control, create calm and pre-empt escalations.

View or download the recording

Below is the Five Easy Pieces Clip Myra shows in the webinar (the video does not play in the recording)

Handouts