Digital Classroom Upgrade Notice

We’ve been working on our online classrooms so we can give you the best possible training experience! On Saturday, February 2, 2021, we’re moving our digital classroom to prepare our training for the future. While this is a significant undertaking for us, we want this transition to be smooth and effortless for you.


I’m so excited to be less than a month away from welcoming you to your upgraded eLearning platform! Since December, we’ve been beta-testing your new digital classroom, and customer feedback is helping us make the learner experience even better.


Why we’re making this move


We’re making the eLearning upgrade to accommodate the enormous uptick we’ve seen in enrollments since the Pandemic hit and offer a more secure platform.


When we’re making this move


 To minimize the impact on you, we have selected a time when our customers least use our digital classroom — a late Saturday evening, and we’ll have your portal live and ready for you on February 2, 2021.


At a glance
Here’s a brief overview of what you need to know about our digital classroom move.




What’s new?


We’re engaging and enriching learners with a whole-new platform designed for their success. Our new features include:




-We’ve created a De-escalation Academy (includes certification!)


-We’ve added a Customer Service Master Class


-We’re enhancing the learning with cheat sheets, checklists, and worksheets


-Our new training modules are engaging 4K video


-We’ve improved the audio quality of courses


-Learners can select playback speed (from 1x to 3x)


-Integrated live lessons through Zoom and Facebook Live


-We’re correcting the password reset feature that frustrated many learners 


-We’ll drip content over days to protect learners from overwhelm


-More security – our new SSL lets us get content to you more securely  


What do we have now that we won’t have after the upgrade?


No more time-consuming administration
After the upgrade, new customers won’t have to attend on-boarding meetings to learn how to manage digital training rooms – we’ll handle the administrative details for you! You’ll give us your user list in a spreadsheet with student first name, last name, and email address, and we’ll quickly create accounts for you and send your employees a welcome email with details on creating a password. Note: Existing customers will be automatically moved to the new platform.




Questions
We welcome your questions about our digital classroom upgrade. Please reach out to us here.