Digital De-escalation Training + Customer Service Training

Customized Training

I don’t have off-the-shelf content. We’ll build your training together. I begin training design with a Discovery Discussion with your team, where I learn about your challenges with escalations and the customer experience, about your customers, and your employees.

Get started with your training!


High Engagement

I keep your employees tuned in and learning using my 3-step engagement framework – Instruct, Involve, Implement. Your digital workshop includes engaging learning activities, scenarios based on issues you bring, guided small group discussions in virtual breakout rooms, and PDF fillable workbooks.

Schedule time to talk to me about your training.

Virtual Breakout Rooms

Breakout rooms are where the magic happens! Your employees role-play real issues, coach each other, laugh, and learn in small groups. We break out into small groups at least 4 -5 times in each workshop.

Yes, we need this!


Peek in on Training

Details matter! I engage your employees with my energy, rich content, exceptional customization, graphics & overlays. I use professional lighting and audio and a robust internet connection over hardwire (ethernet). To make things easy, I make workshop handouts PDF fillable, so your employees can type right on the worksheets, without a need for printing (helpful for remote employees).

Sit in on a Q & A From My Digital Classroom

This Q & A is from De-escalation Academy, but it gives you a look at what your employees will experience when you book my live digital 3-hour training events.

Let’s start building your custom de-escalation or customer service training!