I don’t have off-the-shelf content. We’ll build your training together. I begin training design with a Discovery Discussion with your team, where I learn about your challenges with escalations and the customer experience, about your customers, and your employees.
I keep your employees tuned in and learning using my 3-step engagement framework – Instruct, Involve, Implement. Your digital workshop includes engaging learning activities, scenarios based on issues you bring, guided small group discussions in virtual breakout rooms, and PDF fillable workbooks.
Virtual Breakout Rooms
Breakout rooms are where the magic happens! Your employees role-play real issues, coach each other, laugh, and learn in small groups. We break out into small groups at least 4 -5 times in each workshop segment.