Skip to content
De-escalation Training for Customer Service & Soft Skills Training
Customized Engaging Online Customer Service Training
  • Learn with Myra
  • Sign-up
  • About
  • Home

Do you provide the modules in SCORM/AICC compliant LMS format?

Do you provide the modules in SCORM/AICC compliant LMS format?

Yes, when you select the “outright ownership” option, we give you the training modules in zip files that are SCORM/AICC compliant. Learn more about SCORM module purchase.

Back to frequently asked questions

Customer Service eLearning Home

Like this:

Like Loading...
  • 1,868,148 people have stopped by. You're in fabulous company! :-)

Looking for something?

Top Posts

  • How to Genuinely Apologize to Customers Without Admitting Fault
  • The "Feel, Felt, Found" Method for Empathy
  • When you want to end a circular conversation with an upset customer, I want you to say:
  • How to Identify & Coach on the Most Effective Soft Skills
  • These 20 Empathy Statements Will Straight-up Make You a Customer Service Boss!
  • Positive Positioning Can Help You De-escalate Intense Interactions with Customers. Here’s how.
  • Looking for complaint letter response guidelines? Here are 5 Tips for the Best Complaint Response Ever.
  • “I’ll fix the problem, but I am not apologizing for a problem that is not my fault.”
  • How to Handle a Complaint Over Email -7 Simple Steps
  • Should I tell the customer to have a good day after I've just given them bad news?

Happy Customers Include:

Get Myra’s Blog Posts Delivered to Your Inbox!

What Myra’s Customers Say

“I was very pleased with Myra’s presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can’t wait for Monday.” -- Tim O’Laughlin, The Coca-Cola Company
“I have attended many customer service trainings and I have worked in customer relations for many years. Today I learned more in a few hours than I ever could have imagined! And the way Myra presented the information was wonderful.” - Caitlin Singer, Team Lead, Aveda Corporation
“Myra’s program was excellent! One of the best training sessions we have attended -well presented. The session was very beneficial to our everyday job!” - Shirley Perry Michelin North America
Our associates were immediately empowered to create more memorable service experiences for our customers even before the applause faded. As stated by one associate “Myra Golden captured our attention from the moment she started to speak, until the very end! I feel privileged to have been a part of the training!” - Laura Dambier Sr. Vice President, Partner Solutions for Life, Claims and Distribution Lincoln Financial Group

Contact

Support

SCORM Modules

Pricing for eLearning 

Keynotes

Webinars

Trainer’s Kits

About

Terms of use

Privacy policy

Copyright

Get Myra’s Newsletter

Connect

  • View MyraBryantGolden’s profile on Facebook
  • View @myragolden’s profile on Twitter
  • View myragolden’s profile on LinkedIn
  • View myragolden’s profile on YouTube

Now That You’ve Booked Myra For Training

Clients

Footer navigation
  • Copyright Notice
  • Terms and Conditions
  • Privacy Policy

Begin typing your search above and press return to search. Press Esc to cancel.

%d bloggers like this: