Engaging Customer Service Online Training

Customer Service eLearning to Help Your Employees Speak and Write with Friendliness and Empathy, and to Handle Difficult Customers with More Ease –  with Interactive Scenarios, Progress Reports, Knowledge Checks, and SCORM option

Classes:

  • TELEPHONE SKILLS
  • EMPATHY
  • HOW TO HANDLE DIFFICULT CUSTOMERS (WITH A FOCUS ON DE-ESCALATION)
  • CALL CONTROL
  • EMAIL WRITING
  • HOW TO DELIVER BAD NEWS
  • CHAT INTERACTIONS
  • TEXT INTERACTIONS

  • Walmart called Myra’s eLearning “the gold standard and John Hancock saidThe first thing that struck us was how engaging each module was….you are asked to actively participate in each module, and there are action items you take away.”
  • We’ve condensed Myra’s interactive and fun onsite customer service training – workshops she delivers to companies like Coca-Cola, Vera Bradley, Frito-Lay, and McDonald’s – down to the fundamentals. Your employees get the full sensory experience of Myra’s training online, with Myra’s famously engaging style and captivating stories.
  • Myra’s eLearning is super easy! We create a branded site with your logo and add all of the courses to your new portal. You choose an Administrator at your company, and that person can add users to your account and create progress reports with a couple of clicks. We work fast. In most cases, we have your branded site setup in one business day!
  • *New* Enjoy our full library of courses, or make singular class selections based on your training objectives. 

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