First Federal Lakewood Follow-up Training Resources

Thank you for choosing me for your onsite customer service training. I loved every minute of my time with you! Everyone was so fully engaged, and every comment helped add value to the day.

I’m sharing with you resources from the training that you can use as you wish. You have here a copy of the slides I used, your handouts, and the YouTube video clips I shared.

Remember, if you are passionately engaged with every customer on every phone call, you’ll instinctively listen better, deliver a friendly interaction, and you’ll naturally know what do in every situation.

I hope I inspired you all as much as you inspired me!



Slides I shared in your training

Your workbook

Chat Shortcuts 

Self Teach-Back Master Sheets (Telephone Skills Activity) 

Videos I showed in your training

JPEG images from slides  (for Videographer)