Telephone Customer Experience Improvement Telephone Call Flow Strategy for Call Centers (with videos) How to Handle Difficult Customers Here’s What to Say to the Yelling or Cursing Customer What to Say to the Customer Who Demands to Speak to a Supervisor How to Write a Complaint Response Letter to a Consumer The Ultimate Cheat Sheet On How to Write Complaint Response Letters to Customers Video: Excellent problem response letter from American Airlines Call Control How to Get the Chatty-Cathy to Cut to the Chase Control Calls with “Friendly” People Using the “Ask 3-Closed-ended Questions” Technique How to Deliver Bad News to a Customer How to Deliver Bad News to a Customer: The 4 Steps Doctors Use Free Sample Module From Myra’s eLearning Series How to Control Conversations with Customers (Call Control) Interviewing and Hiring Customer Service Professionals These Are the Interview Questions You Need to be Asking Customer Service Representatives 7 Great Ideas for Motivating Customer Service Employees {video} Watch this short video Empathy 7 Phrases that Convey Empathy to Customers (with 1-minute video you can share with employees) 20 Damn Good Ways to Express Empathy 4 Videos Myra Shows In Her Empathy Workshops Myra’s YouTube Videos Short YouTube clips you can use to train your customer service employees Myra’s Best Work Is On Her Blog and Through Her Newsletter Visit Myra’s Blog Get Myra’s best phrases, templates, examples, and strategies by email when you sign up. Share this:Click to email this to a friend (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on Facebook (Opens in new window)Click to share on Reddit (Opens in new window)Click to print (Opens in new window)Like this:Like Loading...
