Important Note: The introduction is a crucial part of Myra’s presentation. Done properly, it establishes Myra’s credibility and sets an upbeat tone.
Myra Golden helps companies create the best possible customer experience. She has designed and delivered training for Vera Bradley, McDonald’s, Coca-Cola, Ally Bank, Michelin Tires, Frito Lay, and others.
Huffington Post named Myra one of the Top 10 Customer Service Bloggers, and she is the co-author of Beyond WOW! She graduated from the University of Oklahoma in Psychology and a Master in Human Relations.
Myra’s first job was at Kmart, where, at the age of 16, she learned that difficult customers are real, and she gained lessons in how conflicts with customers escalate. Years later, as a call center manager, challenging customers pushed her to search for practical ways to handle difficult customers and for telling customers what they did not want to hear. Ultimately, she discovered Verbal Aikido as the perfect approach to de-escalating demanding customers.
Along the way, Myra has taught college and university students, served on corporate boards and been Home-Room Mom and PTA Board Member.
Please help me welcome….Myra Golden!