Important Note: The introduction is a crucial part of Myra’s presentation. Done properly, it establishes Myra’s credibility and sets an upbeat tone.
Myra Golden runs Myra Golden Media, a customer experience design agency that helps brands create the best possible customer experience. Myra has designed customer experience platforms for such companies as Verizon Business, McDonald’s, Coca-Cola, National Car Rental, Michelin Tires and Frito Lay.
She was named one of the Top 10 Customer Service Bloggers by Huffington Post and she is the co-author of Beyond WOW! She graduated from the University of Oklahoma in Psychology and a masters in Human Relations.
Her first job out of college was working as a management consultant. Consulting was fun, but Myra wanted to make a bigger splash, so she took a job as a Training Director. She loved that. She then got promoted to Call Center Manager. She loved that even more.
Then when Myra’s first child turned one year old, she was consumed with a burning desire to start her own company. Myra took a chance and left her big corporate job and has been on her own, as a Customer Experience Designer, for the past 15 years.
Along the way, Myra has taught college and university students, served on corporate boards and been Home-Room Mom and PTA Board Member.
Please help me welcome….Myra Golden!