Learn what it takes to restore customer confidence and regain goodwill after a service failure in this video, adapted from our customer service eLearning suite.

 

Please note that it takes a few seconds to transition between slides in this video.

 

Now you can give your employees the soft skills training they need so they can write complaint response letters that regain customer goodwill, create calm with difficult customers and deliver a delightful customer experience. Check out out my library of online customer service training videos.