Digital De-escalation Training + Customer Service Training

Step Into One of My Powerful Classes to Regain Control, Redirect Conversations, and Reframe the Focus, and Redirect to Closure 

Get started with Saying ‘no’

Your Confidence Course

Just What We’re Looking For!


Get started with call control

Your Call Control Starter Course

Help us with call control!

Get started with de-escalation

Your De-escalation Starter course

Yes, we need this!


I built Myra Golden Seminars to help frontline customer service professionals redirect intense interactions, regain control, and restore customer confidence after a service issue. Over the years, we’ve expanded our service offerings.

We’re now known our onsite and online classes that improve the sound, flow, and feel of customer interactions –so that your employees go back to work fully prepared and inspired to express the soul of your brand and assured in their ability to handle challenging customers.

Let’s start building your custom de-escalation or customer service training!