Customer Service Master Class is the only training of its kind that not only prepares your employees to support customers with friendliness, empathy, and concern (over the phone, email, chat, and face-to-face) - but how to deliver bad news and de-escalate.
De-escalation Academy is the only training for customer service that not only shows your employees how to redirect verbal aggression and regain control of interactions - but how to get customers to accept their word as final.
Easily integrate my eight courses to your LMS in SCORM, xAPI, cmi5, or AICC files.
Our training is tested and proven to work on more than 156 Learning Management Systems (LMS).
“Moment of Truth” for an insurance company. The customized tools and lessons presented by Myra Golden transcended the typical ‘training class’ and was truly a professional development event. Our associates were immediately empowered to create more memorable service experiences for our customers even before the applause faded. As stated by one associate, “Myra Golden captured our attention from the moment she started to speak, until the very end! I feel privileged to have been a part of the training!”
“I must say that the feedback from the staff regarding your presentation was ever so favorable. People found it valuable, insightful, and thought-provoking – Just what I was hoping for.”
“Myra’s keynote was everything I was hoping for, and then some! She left our group energized and excited to get back to their stores and wow their customers. Our managers have already started to put practices in place to take their customer interactions to the next level. Her perspective and message were easy to follow, and she gave actionable items that will help our organization for years to come. She truly understands what it takes to make lasting emotional connections with customers and has a wonderfully effective way of delivering it.”
During the Pandemic, Microsoft featured four of my courses to help job-seekers discover new career paths, learn relevant skills, find jobs that are in-demand and stand out to recruiters. More than 1.6 million people showed up and took my classes!