Managing to Eliminate Unacceptable Employee Performance Live Webinar

Learn to effectively nip unacceptable performance in the bud

Live Guided Webinar August 31, 2017 – 1pm ET – 2:00pm ET (or get the recording, which we send out within 4 hours of the live event)

Portrait of a smiling business woman with an afro in bright glass office

We get the behavior we tolerate. Tolerating unacceptable behavior drains morale, frustrates management and can negatively impact the customer experience. This supervisory training program was designed by Myra Golden to position supervisors and managers to assertively nip unacceptable performance in the bud using field-tested and proven intervention techniques.

 

Proactively Managing to Get the Best Performance From Employees (Even Problem Employees)

  • Exactly how to establish crystal clear performance expectations with employees who have had trouble staying on track
  • How to act—not react—in a negative situation
  • A half-dozen positive intervention techniques to turn performance problems around
  • The most effective way to talk to an employee about an attendance problem, attitude problem or about performance

How to Give Constructive Feedback More Constructively

  • Myra’s 7 step formula for addressing unacceptable performance or behavior
  • Why you must use specific and direct language when giving constructive feedback
  • The most effective way to talk to an employee about an attendance problem
  • How to approach employees about problem behavior in such a way that minimizes hostility and defensiveness and maintains esteem
  • The most effective way to talk to an employee about an attendance problem

Myra explains the “K F D” strategy, which is a part of this webinar

What to Do When the Problem Persists

  • How to be completely honest with employees about the consequences they are facing because of their own choices
  • How to conduct a formal discipline conference with your employee
  • How to know when to terminate (Plus a sample firing dialogue)

Managing to Eliminate Unacceptable Employee Performance Live Webinar

Live Guided Webinar August 31, 2017 – 1pm ET – 2:00pm ET (or get the recording, which we send out within 4 hours of the live event)

$299 per company. Registration includes unlimited viewing of webinar.

Register your team.

Get in on this great webinar, OR get a full year of live webinars, PLUS 10 employee licenses in our Customer Service eLearning Suite, AND get our Training Facilitator Kits. Details on this Full Access Package Are Right Here.

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