Skip to content

Customer Service eLearning & Onsite Training

Customized Engaging Online & Onsite Customer Service Training

Blog
Online Training
Digital Customer Service Workshops
Custom eLearning!
SCORM
Workshops
Free Resources
Signup
Contact

Media Photos

Myra Golden Keynote Speaker Zg3cqNMw

Myra Golden, Author, Trainer & Keynote Speaker

G90p8FEg

1,649,392 people have stopped by. You're in fabulous company! :-)

Looking for something?

Search for:

Follow Myra's Blog via Email

Enter your email address to follow this blog and receive notifications of new posts by email.

Join 10,929 other followers

Top Posts

Here's How to Respond to the Customer Who Asks to Speak to Your Supervisor
How to Genuinely Apologize to Customers Without Admitting Fault
Empathy Will Get Those Angry Customers to Back Down In the COVID-19 Era
7 Soft Skills to Transform Your Customer Experience Over the Telephone
Do These Three Things to De-escalate Immediately with Customers
7 Comebacks for the Customer Who Cusses at You
Mini Workshop: The 3R De-escalation Method
3 Things to Know Before You Talk to Your Next Challenging Customer
Handling Dead-Air Space On a Customer Service Call
How to Give a Customer Bad News with Surprising Confidence (and without negative backlash)

Online De-escalation Training Just $50 for a Limited Time!

20 Things to Say to Regain Control with Challenging Customers (Free Packet)

Happy Customers Include:

Get Myra’s Blog Posts Delivered to Your Inbox!

What Myra’s Customers Say

“I was very pleased with Myra’s presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can’t wait for Monday.” -- Tim O’Laughlin, The Coca-Cola Company

“I have attended many customer service trainings and I have worked in customer relations for many years. Today I learned more in a few hours than I ever could have imagined! And the way Myra presented the information was wonderful.” - Caitlin Singer, Team Lead, Aveda Corporation

“Myra’s program was excellent! One of the best training sessions we have attended -well presented. The session was very beneficial to our everyday job!” - Shirley Perry Michelin North America

Our associates were immediately empowered to create more memorable service experiences for our customers even before the applause faded. As stated by one associate “Myra Golden captured our attention from the moment she started to speak, until the very end! I feel privileged to have been a part of the training!” - Laura Dambier Sr. Vice President, Partner Solutions for Life, Claims and Distribution Lincoln Financial Group

Categories

Categories

Footer navigation

Terms of Use
Privacy Policy
COVID-19 Update
Copyright
eLearning Support
About
Contact

Search for:

Begin typing your search above and press return to search. Press Esc to cancel.

Post to

Cancel