Myra Golden, MHR

Engaging, Fully Customized, Actionable Customer Service Training

“I appreciated all the pre-work you did to learn about McDonald’s training and operational procedures. You did a great job of customizing your training to meet our specific needs. Also, it appeared as though the entire group was completely engaged and thoroughly enjoyed the training.”

Beth Vickers, Former Senior Manager, Customer Satisfaction, McDonald’s Corporation

About Myra

  • Trains customer service professionals in Fortune 500 companies to deliver a friendly and engaging customer experience

  • Creator of the best-selling Customer Service eLearning Suite.

  • Co-author of Beyond WOW: The Service Leadership Approach to Exceptional Service

Myra’s happy customers include:

Myra's Happy Clients.001

“I was very pleased with Myra’s presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can’t wait for Monday.” 

Tim O’Laughlin, The Coca-Cola Company


Myra discusses her approach to training customization

Experience Myra’s Teaching Style

“Everyone who attended was treated to a phenomenal message delivered by an extremely talented speaker. Each one of us walked away with something new, and all of us feel we could have sat and listened to her for days! One of her most impressive acts of preparation was the fact that she had done prior research on our organization so the teaching would directly relate to our company.This created a feeling that we had known Myra for years.”

Susan Lipe
A.V.P./Regional Manager
Arvest Bank


Talk to us about having Myra deliver a customer service training or keynote for your company.


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