A well-designed customer experience can give an organization maximum competitive impact, but bad customer service can be a company’s worst nightmare. Veteran customer experience expert Myra Golden helps companies improve the customer experience. Myra understands the psychology of the customer experience and shares her expertise in her customer service interventions; tackling everything from performing mystery shop visits and quality checks to removing bottleneck steps to positioning employees to make emotional connections with customers.
Myra Golden is a customer experience keynote speaker and trainer who travels North America looking for great stories to share, and new ways to help her clients deliver the best possible customer experience. She is the co-author of Beyond WOW, a blogger and contributing author to various business publications.