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Myra Golden, MHR

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“I was very pleased with Myra’s presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can’t wait for Monday.” -- Tim O’Laughlin, The Coca-Cola Company
“I have attended many customer service trainings and I have worked in customer relations for many years. Today I learned more in a few hours than I ever could have imagined! And the way Myra presented the information was wonderful.” - Caitlin Singer, Team Lead, Aveda Corporation
“Myra’s program was excellent! One of the best training sessions we have attended -well presented. The session was very beneficial to our everyday job!” - Shirley Perry Michelin North America
Our associates were immediately empowered to create more memorable service experiences for our customers even before the applause faded. As stated by one associate “Myra Golden captured our attention from the moment she started to speak, until the very end! I feel privileged to have been a part of the training!” - Laura Dambier Sr. Vice President, Partner Solutions for Life, Claims and Distribution Lincoln Financial Group

Top Posts & Pages

  • Customer Service Online Training
  • How Should You Handle a Customer Complaint Over Email? Here Are 7 Tips To Get You Started.
  • How to Genuinely Apologize to Customers Without Admitting Fault
  • 7 Phrases That Convey Empathy to Customers
  • 7 Soft Skills to Transform Your Customer Experience Over the Telephone
  • Looking for complaint letter response guidelines? Here are 5 Tips for the Best Complaint Response Ever.
  • 23 Short Customer Service YouTube Videos You Can Use for Training
  • How to De-escalate Angry or Agitated Customers 33-minute Video Training
  • Identify Customer's Needs by Asking "What does a man in the desert need?"
  • Here's How to Respond to the Yelling or Cursing Customer {with videos}

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eLearning

“When I needed soft skills and call controls eLearning modules for our Walmart.com customer care agents, it quickly became apparent that Myra’s materials were the gold standard.” - Betty Doyle, Sr. Learning Designer, Customer Care, Walmart eCommerce

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“I really enjoyed Myra’s explanations and “hands-on” activities which really drove home the points of how to provide the best customer service.” - Elizabeth Price, Estee Lauder

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“I really do love your webinars, Myra. They are very well done and extremely beneficial. I always find little helpful hints in your information.” - Kristy L. Bolen, Project Manager Carlson Hotels Worldwide

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Recent Posts

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  • This Is the Only Way You’ll Get An Angry Customer to Calm Down
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