Recommended Sequence of Courses

Recommended Sequence of Core Courses

  1. Telephone Skills Training 38 minutes
  2. How to Assertively Control Conversations (Call Control) 13 minutes
  3. Empathy for Those Who Serve 32 minutes
  4. How to Deliver Bad News to Customers 5 minutes
  5. How to De-escalate (Handling Difficult Customers) 30 minutes

We also offer the following courses to use as needed

  1. How to Deliver Great Experiences Over Email 17 minutes
  2. How to Deliver the Best Chat Customer Experience 17 minutes
  3. How to Deliver the Best Text Interactions 12 minutes

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