Customer Service Training Resources

Myra Golden’s Full Access Pass

Myra Golden Full Access is an exclusive membership program that gives your entire organization a full year of unlimited access to Myra’s live webinar series, library of on-demand training courses, customer service eLearning suite and training kits – at one flat rate. Learn more.

4 Easy Steps to Designing the Very Best Chat Experience, So Your Agents Can Handle Chat Twice As Fast, With Half the Effort 

Live webinar with Myra Golden, Thursday, October 27th at 1pm ET (or get the recording)

Read outline —>

Beyond WOW! – Book
(ISBN 0-9718010-3-7)
Create customers for life and increase your profitability by deploying more that 50 immediate customer retention and growth tactics. Plus, learn to convert angry customers into life-long advocates. View details and take a peek inside.


Customer Service eLearning by Myra Golden

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Online Customer Service Training to Help Your Employees Speak with Empathy, Warmth and Friendliness – with Custom Learning Paths, Progress Reporting, Quizzes and Certificates. Delivered Online or Integrated into Your SCORM Compliant Learning Management System.

It’s easy to get your employees the customer service soft skills they need.


Trainer Facilitator Kits

Fully Customizable Facilitator Kits Using the Myra Golden Training Method


Training Kits Available for the Following Topics:

  • Telephone Skills
  • Call Control Skills
  • Complaint Handling
  • How to Handle Difficult Customers

All training kits include:

    • Reproducible comprehensive participant workbook that drives home key points and serves as a reference point long after the training is over.
    • High-impact PowerPoint slide deck that you can use as-is or customize with your logo and specific examples.
    • Detailed trainer’s notes to help you quickly get ready to train.
    • Certificate for free consultation with Myra Golden – Consult with Myra about the philosophy, objectives or delivery of this training program before you deliver it!
    • Delivered digitally so that you’ll have this entire training system at your fingertips in minutes!
    • How-to hints for delivering the very best training.

Explore All Training Kits Now