I am happy that you’ve chosen to take a closer look at my customer service eLearning. Thank you. 🙂
Preview a Few Modules From Telephone Skills Training
This training is about how to consistently deliver friendly and personable interactions over the telephone. Myra introduces 4 elements of the perfect call opening, walks your people through the best way to place customers on hold and she demonstrates how to end calls on a positive note.
The outcome of this module is customer service professionals who are prepared to establish rapport with callers within the first few seconds of the call, handle the body of the phone call with poise and end calls on a friendly note.
3 key elements of the perfect call opening – an opening that sets the tone for a friendly interaction
How to welcome a caller to the phone interaction in a manner similar to welcoming a guest into your home
Why you shouldn’t ask probing questions prior to using a “lead-in”
How to place callers on hold in the friendliest way possible
A 3-step way to give your customers a fond farewell so that you end the call on positive note
Preview Empathy Training
The biggest problem with the customer experience in most companies is how employees talk to customers. A lot of the time, employees come across as indifferent or uncaring. It’s not that employees don’t care, but there is a perception of a lack concern. This course fixes the empathy problem in customer interactions.
4 Keys to Conveying Empathy: Perspective-taking, Desire to Understand, Staying Out of Judgment, Communicating Understanding
Why Empathic Listening is the highest level of listening, and how to listen to your customers with empathy
How to acknowledge customer concern
Participants learn to use the “Feel, Felt, Found” method to convey genuine empathy
If you haven’t already seen our eLearning platform, here’s a 90-second tour of the training platform.
“When I needed soft skills and call controls eLearning modules for our Walmart.com customer care agents, it quickly became apparent that Myra’s materials were the gold standard. After we selected her eLearning package, she and her team were amazingly responsive in helping us customize and implement them quickly.”
Betty Doyle, Sr. Learning Designer, Customer Care, Walmart eCommerce
“Myra’s positive attitude really makes me feel that one person can completely change another’s state of being.”
Pablo Martinez , Consumer Affairs Specialist, Kellogg
Incredible Value at a Reasonable Price
Golden 5: Up to 5 employees- $599 Start training your employees now for $119.80 per employee.
Golden 10 Up to 10 employees- $999 –Start training your employees now for $99.90 per employee.
Golden 25: Up to 25 employees – $2,000 – Start training your employees now for $80 per employee.
Golden 40: Up to 40 employees – $3,000 – Start training your employees now for $75 per employee.
Golden 50: Up to 50 employees- $3,500 – Start training your employees now for $70 per employee.
Golden 60: Up to 60 employees- $4,000 – Start training your employees now for $66 per employee.
Golden 100: Up to 100 employees– $6,000 – Start training your employees now for $60 per employee.
*Lease or Outright Own SCORM LMS modules:
- Lease SCORM modules for $999 per year – Lease now.
- Own SCORM modules outright for a one-time license fee of $5,000 – Own SCORM or AICC compliant modules in zip files today.
*SCORM LMS Ownership includes all future updates Myra Golden makes to the courses for as long as you use the courses. Customization of SCORM modules to include your logo and brand colors is available. Please contact us for a customization quote.