SCORM Modules for Your LMS


Telephone Skills. Empathy. How to Handle Difficult Customers. Call Control. De-escalation. Email Writing.

“When I needed soft skills and call controls eLearning modules for our Walmart.com customer care agents, it quickly became apparent that Myra’s materials were the gold standard.”  

Betty Doyle, Sr. Learning Designer, Customer Care, Walmart eCommerce

Customer Service, SCORM 1.2-Compliant Modules, to Help Your Employees Speak with Friendliness and Empathy, and to Handle Difficult Customers with More Ease –– an all-in-one package that is super-easy to upload to your LMS. 

  • Video insert of Myra teaching, quizzes, and handouts. 

  • Delivered to you in SCORM 1.2-Compliant Format zip files – Immediately ready for your LMS. (Download the modules from the cloud, or we’ll send them to you on a flash drive.)

  • Walmart called Myra’s eLearning “the gold standard and John Hancock saidThe first thing that struck us was how engaging each module was….you are asked to actively participate in each module, and there are action items you take away.”

  • Myra has gathered up all of the best training content and activities from her live, full-day customer service workshops…The ones she delivers to companies like Coca-Cola, McDonald’s, Frito-Lay and Vera Bradley  – and neatly packaged it in a comprehensive, affordable and extremely effective new customer service eLearning package that’s a fraction of the cost of classroom training. 

  • SCORM LMS  Ownership includes all future updates Myra Golden makes to the courses for as long as you use the classes.

Your satisfaction is guaranteed.

If you are not completely satisfied with our training, and the results our training brings, we insist that you let us know. We’ll help you make our training work for your employees, or we’ll refund your money.

Pricing

Lease or Outright Own SCORM LMS modules

Lease and Ownership include all 10 modules in our suite.

Lease SCORM modules for $999 per year – Lease now. 

Own SCORM modules outright for a one-time license fee of $5,000 Own SCORM or AICC compliant modules in zip files today.

Examples of how you can use licensed (outright ownership) eLearning content from us include LMS (learning management systems), classroom training, corporate intranet, corporate presentations, integrated within other SCORM modules with no expiration. Read our full license agreement here.

SCORM LMS  Ownership includes all future updates Myra Golden makes to the courses for as long as you use the classes. Customization of SCORM modules to add your logo and brand colors is available. Please contact us for a customization quote.

Modules

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1. Customer Experience Over the TelephoneSo your employees can make a great first impression over the phone and end calls on a positive note (17 minutes)

2. How to Talk to Customers –  So your employees can master the human relations skills that it takes to consistently deliver a delightful customer experience (21 minutes)

3. Empathy – So your employees instinctively put themselves in your customer’s shoes and respond with more care, concern, and friendliness (15 minutes)

4. How to Handle Difficult Customers: 5 Conversational Aikido principles – So your employees are confident, assertive and in control when dealing with angry and agitated customers (53 minutes)

5. Call Control So your employees can politely manage calls with storytellers, ramblers, and whiners (34 minutes)

6. Email Writing: 3 elements of a great email customer experience – So your employees can craft personable emails that reflect your brand voice (36 minutes)

7. How to De-escalate – So your employees can gracefully respond to the customer who demands to speak to a supervisor, and they can assertively keep customers from escalating in aggression or anger (33 minutes)

8. How to Deliver Bad News to a Customer: The 3 keys doctors use to give bad news – So your employees can deliver bad news with confidence and without fear of negative backlash (17 minutes)

9. Complaint HandlingSo your employees can handle problems in such a way that they completely restore customer confidence after a service failure (23 minutes)

10. How to Rock Your Customer Service Job: 5 Traits of the Best Customer Service Professionals – So your employees have solid ideas and inspiration to  excel in their role (15 minutes)

Watch our short overview of what your SCORM Modules Include.

 

Examples of how you can use licensed (outright ownership) eLearning content from us include LMS (learning management systems), classroom training, corporate intranet, corporate presentations, integrated within other SCORM modules with no expiration. Read our full license agreement here.

SCORM LMS  Ownership includes all future updates Myra Golden makes to the courses for as long as you use the classes. Customization of SCORM modules to add your logo and brand colors is available. Please contact us for a customization quote.

Quizzes

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Actionable Strategies, So Your Employees Get Real Techniques and Tactics To Help Them Deliver a Great Customer Experience, Even with Challenging Customers 

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Engaging Teaching By Video In Each Module, So Your Employees Are Engaged Throughout the Training

Creative Training Techniques Like This Fun Video at the End of the Empathy Module

You can try it right now – the most complete, engaging online customer service training you will find anywhere for your customer-facing employees.

Pricing

Lease or Outright Own SCORM LMS modules

Lease and Ownership include all 10 modules in our suite.

Lease SCORM modules for $999 per year – Lease now. 

Own SCORM modules outright for a one-time license fee of $5,000 Own SCORM or AICC compliant modules in zip files today.

Examples of how you can use licensed (outright ownership) eLearning content from us include LMS (learning management systems), classroom training, corporate intranet, corporate presentations, integrated within other SCORM modules with no expiration. Read our full license agreement here.

SCORM LMS  Ownership includes all future updates Myra Golden makes to the courses for as long as you use the classes. Customization of SCORM modules to add your logo and brand colors is available. Please contact us for a customization quote.

 

You can try it right now