Myra Golden’s Customer Service Video Library
Top 6 Ways to Get An Angry Customer to Back Down
The Psychology of Customer Anger
How to Resolve Complaints without Giving Away the Farm
Verbal Aikido
Listening Using Stephen Covey’s 5th Habit
Customer Service: The Issue is Not the Issue
When it comes to problems customer experience, what upsets customers is usually how the company responds to the problem – not the problem itself.
Handling a Problem That’s the Customer’s Fault
How a Tweet Got My Internet Back Up-Cox Communications Saves the Day
Be Gumby – A fun and memorable customer service
“How to Handle Difficult Customers” Webinar Sneak Preview – Myra Golden
The “Easy” Customer Experience
How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections – Webinar Sample
How to Lose a Customer Over 8 Dimes
