Soft Skills eLearning Modules

“Your videos and training materials have helped me tremendously.  My team members find the material easy to follow and are engaged in every step.”

Dr. Mayling Molina, Doral Center for Orthodontics

Online Training Modules: (Create a custom learning path for your employees by picking from our courses below, or take them all.)

1. Telephone Skills
Training length: 38 minutes, 13 seconds, includes knowledge checks

2. Call Control (Assertively Controlling Conversations)
Training Length: 13 minutes, includes knowledge checks

3. Empathy (Empathy for Those Who Serve)
Training length: 32 minutes, 9 seconds, includes knowledge checks

4. How to Deliver Bad News to Customers
Training length: 17 minutes

5. How to Handle Difficult Customers (with a focus on de-escalation)
Training Length: 30 minutes, with knowledge checks

6. How to Restore Customer Confidence (Customer Recovery/Complaint Handling)
Training Length: 23 minutes

7. Email Writing (Best Practices for Email Writing)
Training Length: 36 minutes

8. How to Rock Your Customer Service Job
Training Length: 15 minutes

You can try it right now – the most complete, engaging online customer service training you will find anywhere for your customer-facing employees.

Soft Skills eLearning Homepage