Soft Skills eLearning Modules

“Your videos and training materials have helped me tremendously.  My team members find the material easy to follow and are engaged in every step.”

Dr. Mayling Molina, Doral Center for Orthodontics

Online Training Modules: (Create a custom learning path for your employees by picking from our courses below, or take them all.)

Recommended Sequence of Core Courses

  1. Telephone Skills Training 38 minutes
  2. How to Assertively Control Conversations (Call Control) 13 minutes
  3. Empathy for Those Who Serve 32 minutes
  4. How to Deliver Bad News to Customers 5 minutes
  5. How to De-escalate (Handling Difficult Customers) 30 minutes

We also offer the following courses to use as needed

  1. How to Deliver Great Experiences Over Email 17 minutes
  2. How to Deliver the Best Chat Customer Experience 17 minutes
  3. How to Deliver the Best Text Interactions 12 minutes

You can try it right now – the most complete, engaging online customer service training you will find anywhere for your customer-facing employees.

Soft Skills eLearning Homepage