“I am still receiving compliments on your polished and actionable presentation! You are a complete professional who can connect with your audience through warmth and deep knowledge. I hope to have you back again!”
Michelle Singer, President, American Marketing Association – Tulsa Chapter
Myra’s reputation as a keynote speaker is built on her ability to emotionally connect with audiences, inspire, and leave them with actionable change strategies. Audiences get an engaging experience that draws from Myra’s experience as a Fortune 500 customer experience designer, her research, and her storytelling style.
Everyone who attended was treated to a phenomenal message delivered by an extremely talented speaker. Each one of us walked away with something new, and all of us feel we could have sat and listened to her for days!
One of her most impressive acts of preparation was the fact that she had done prior research on our organization so the teaching would directly relate to our company. This created a feeling that we had known Myra for years. Throughout the day, she presented useful information with a lively, upbeat style that kept us motivated. Humorous anecdotes were thrown into her lecture and lightened the mood of all who heard her.
Susan Lipe A.V.P./Regional Manager Arvest Bank
In this keynote, Myra argues that there are only two functions of any business – winning customers and keeping customers and that spending (nearly) your entire marketing budget on attracting new customers no longer makes sense.
In this presentation, Myra brings her field work to the stage and introduces Four keys to Developing Emotional Intelligence: Empathic Listening, Mastering the Little Things, Proactive Conflict Management, and Meeting Un-expressed Needs.
Myra introduces 4 keys for getting customers to tell the story of your brand: Consistency, Emotional Connection, Mastering the Little Things and Meeting Un-expressed Needs.
Delivering exceptional customer experiences through alignment of processes and people with customers’ needs
How getting your “horses” going in the same direction leads to a culture where employees are fully present, passionately engaged and emotionally connected with customers
How to Restore Customer Confidence and Regain Goodwill After a Problem
“I must say that the feedback from the staff regarding your presentation was ever so favorable. People found it valuable, insightful and thought-provoking – just what I was hoping for.”
Gary Stephen, EVP, Claims, PURE Insurance
Myra’s keynote session was everything I was hoping for and then some. She left our group energized and excited to get back to their stores and WOW their customers. Our managers have already started to put practices in place to take their customer interactions to the next level. Her perspective and message was easy to follow and she gave actionable items that will help our organization for years to come. She truly understands what it takes to make lasting emotional connections with customers and has a wonderfully effective way of delivering it.
When I first contacted Myra I told her that I wanted a program that was tailored to our unique business and the audience (store managers) that would be in attendance. She assured me that she was the right person for the job and I have to say, she was right. She worked with us closely leading up to our convention and delivered on all her promises.
– Benjamin Cornell, Customer Experience Manager, Edible Arrangements International, Inc.
If you are interested in booking Myra for a keynote, please call our office at 918-398-9368 or submit our online inquiry.
“Thank you so much for your feedback and suggestions for improvement. I want you to know that I’m still full of energy from your message. It was very powerful and on point! Everyone hung on to your every word. Know that the buzz about your amazing speech is still being talked about!”
LaJuan, Dallas Fort-Worth International Airport
Myra Golden gave the Keynote Address at our 2017 ICAE (Insurance Consumer Affairs Exchange) in Pittsburgh, PA this past September. It was the best received address in our recent history due to the pertinence of the subject matter and the interaction with our member audience. This is the second time in recent years that Myra had addressed our group and we hope to have her back in future years. Myra did her homework prior to her address by interviewing members on what kept them awake at night. I would highly recommend Myra as a talented, spirited, interpersonal speaker.
Director, Insurance Consumer Affairs Exchange (ICAE)