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Top Posts

Here's How to Respond to the Customer Who Asks to Speak to Your Supervisor
How to Genuinely Apologize to Customers Without Admitting Fault
Empathy Will Get Those Angry Customers to Back Down In the COVID-19 Era
Positive Positioning Can Help You De-escalate Intense Interactions with Customers. Here’s how.
3 Things to Know Before You Talk to Your Next Challenging Customer
7 Phrases That Convey Empathy to Customers
The Ultimate Cheat Sheet On How to Write the Best Complaint Response Emails
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Handling Dead-Air Space On a Customer Service Call
Use the Right Language to Build Rapport and Sound Personable In Chat

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“I was very pleased with Myra’s presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can’t wait for Monday.” -- Tim O’Laughlin, The Coca-Cola Company

“I have attended many customer service trainings and I have worked in customer relations for many years. Today I learned more in a few hours than I ever could have imagined! And the way Myra presented the information was wonderful.” - Caitlin Singer, Team Lead, Aveda Corporation

“Myra’s program was excellent! One of the best training sessions we have attended -well presented. The session was very beneficial to our everyday job!” - Shirley Perry Michelin North America

Our associates were immediately empowered to create more memorable service experiences for our customers even before the applause faded. As stated by one associate “Myra Golden captured our attention from the moment she started to speak, until the very end! I feel privileged to have been a part of the training!” - Laura Dambier Sr. Vice President, Partner Solutions for Life, Claims and Distribution Lincoln Financial Group

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