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Top Posts

Here's How to Respond to the Customer Who Asks to Speak to Your Supervisor
How to Genuinely Apologize to Customers Without Admitting Fault
How to Get a Talkative Customer to Cut to the Chase
Here's How to Respond to the Yelling or Cursing Customer {with videos}
Handling Dead-Air Space On a Customer Service Call
Looking for complaint letter response guidelines? Here are 5 Tips for the Best Complaint Response Ever.
I Had to Pull the “Get Me a Manager” Card. Here’s Why.
How to Politely Control Calls with the Chatty Cathy
The Corporate Apology: How to Apologize In 5 Easy Steps
What do you do when you can't give the customer what they want?

20 Things to Say to Regain Control with Challenging Customers (Free Packet)

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What Myra’s Customers Say

“I was very pleased with Myra’s presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can’t wait for Monday.” -- Tim O’Laughlin, The Coca-Cola Company

“I have attended many customer service trainings and I have worked in customer relations for many years. Today I learned more in a few hours than I ever could have imagined! And the way Myra presented the information was wonderful.” - Caitlin Singer, Team Lead, Aveda Corporation

“Myra’s program was excellent! One of the best training sessions we have attended -well presented. The session was very beneficial to our everyday job!” - Shirley Perry Michelin North America

Our associates were immediately empowered to create more memorable service experiences for our customers even before the applause faded. As stated by one associate “Myra Golden captured our attention from the moment she started to speak, until the very end! I feel privileged to have been a part of the training!” - Laura Dambier Sr. Vice President, Partner Solutions for Life, Claims and Distribution Lincoln Financial Group

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