So, this morning I made Rosemary infused olive oil. It’s a very simple process. You put 5 or 6 sprigs of fresh Rosemary into 2 cups of warmed olive oil and then let it sit […]
Customized Engaging Online Customer Service Training
Tag: Apple Customer Experience
In Rehearsal for my “Apple Experience” webinar that broadcasts 4/24 @1pm ET. Are you enrolled yet?
Putting the finishing touches on my “Apple Experience” webinar that will broadcast 4/24 at 1pm ET. Are you enrolled yet? http://wp.me/Pv6Ha-IG Apple Employee Training Manual Provides 5 Insights for Contact Centers Webinar April 24, 2013 1:00 […]
How Apple Got the Customer Experience Right
iPhone 5, a photo by Myra Golden on Flickr. I bought my daughter the iPhone 5, but I’m still rocking my iPhone 4s. Her iPhone 5 is faster, taller and far lighter than my iPhone […]
Apple’s Customer Experience Secret: Constantly Improve What Is Already Extraordinary
I was one of the 4 million customers who bought iPhone 4S over the weekend. My iPhone 3GS is fast, fun and it makes it easy for me to work and communicate untethered. Not only […]