Tag: Apple Store

Customer Experience Design by myragolden

I took my client on a field trip to the Apple store today – Customer Experience Design Strategy

This morning I took a team from one of my client’s branches on a field trip. We’re working to create the best possible customer experience in my client’s organization and I believe one way to […]

WOW customer service by myragolden

Making Self-Service Options Appealing to Generation Y

Generation Y is highly tech driven and because they spend so much of their time communicating through text and social media, human interaction isn’t always their preferred method for getting customer service. When designing your […]