This morning I took a team from one of my client’s branches on a field trip. We’re working to create the best possible customer experience in my client’s organization and I believe one way to […]
Customized Engaging Online Customer Service Training
Tag: Apple Store
Making Self-Service Options Appealing to Generation Y
Generation Y is highly tech driven and because they spend so much of their time communicating through text and social media, human interaction isn’t always their preferred method for getting customer service. When designing your […]
