Tag: Call Center

Call Center Disaster Recovery: Outage Issue

Call Center Disaster Recovery: Q. Any advice on how a call center can proactively prepare to handle an outage issue? A. Call centers of ALL sizes must have a solid disaster recovery plan in place. […]

Employee Dress Code Issues

I had an employee wear a sweat suit to work recently and when I confronted her about it she immediately became defensive stating that I hadn’t said anything to others who wore similar attire and […]

How do I get all of my supervisors together for calibration?

My call center has a great quality monitoring program and it’s been well received by our call center agents. We have had some challenges with consistency and most likely, regular calibration sessions will help, but […]

Recognition Made Easy – 10 Low Cost Ways to Recognize and Reward Employees

Smiling receptionist 

There are two things people want more than sex and money…recognition and praise.

Mary Kay Ash

Mary Kay is right, as studies indicate that employees find personal recognition more motivational than money. A work climate filled with praise and recognition is a workplace where employees are positive, productive and motivated.

Recognizing and rewarding employees doesn’t have to cost a lot of money or take a lot of time. Perhaps the primary reason more managers don’t take the time to intentionally motivate employees is that they lack the time and creativity to come up with ideas.

After reading this week’s article you will have no excuses for not motivating your team, because I am giving you 10 low cost ways to recognize and reward your employees.

  1. Call an employee into your office just to thank him or her; don’t discuss any other issue.

  2. Give the employee a 2-hour lunch.

  3. Send a thank you note to a spouse thanking them for their support during the employee’s overtime.

  4. Hold a potluck lunch for your group. This is always so much fun for everyone!

  5. Write a letter of praise to employees recognizing their specific contributions and accomplishments.

  6. Send an email acknowledgement and copy your boss or higher manager.

  7. When paychecks go out, write a note on the envelope recognizing an employee’s accomplishment. (They’re sure not to miss this one!)

  8. Give gift cards. Food, movies, music, whatever!

  9. Provide an extra break. We can all do this, can’t we?

Preventing Burnout in Call Center Agents & 9 Ways to Motivate Agents

There are two things people want more than sex and money…recognition and praise. Mary Kay Ash Mary Kay is right, as studies indicate that employees find personal recognition more motivational than money. A work climate […]