I was chatting with a company about a price drop. I’d bought something for my Dad and had it shipped directly to his home. Two days after the shipment arrived, I saw on the company’s website that the price had dropped by $20. So I reached out over chat, and this is what I was told:
“We are constantly looking for the best prices to offer our customers, and that sometimes means a lower price is featured. We do not price match and cannot issue you a refund.”
When I questioned this practice, he wrote:
“Let me see if I can write this in a way that you understand.”
I saw that reply as condescending. Later in the chat, the employee said:
“You can return the item and just reorder it at the new price. But we cannot credit you the difference.”
Now, because this was a gift for my father, I wasn’t willing to drive to his house, take the gift back, package and ship it, re-order, and then send it back to my dad.
So, I didn’t get a refund, and I also walked away from the chat with a very negative impression of this company.