Myra Golden’s Customer Service Video Library
Control Calls with “Friendly” Customers
4 Things Customer Service Agents Can Do to Convey Empathy to Customers
This is How to Move Calls to Closure
How to Acknowledge Customer Concern- and Why You Must
Do these three things to de-escalate immediately with customers
When You Correct a Customer, You Make Them Feel Dumb
Chat Handling Fundamentals
How to Ask Customers Questions
Make Sure You Don’t Push Your Customers Because They’ll Push Back
Instantly Sound Friendlier Over the Telephone – Speak in complete sentences
How to Politely Control Calls with the Chatty Cathy
How to De-escalate Angry or Agitated Customers
How to Instantly Make Emails and Chat More Personable
7 Phrases That Convey Empathy to Customers
7 Comebacks for the Customer Who Cusses at You
Now you can get even more training videos, phrases, and strategies for delivering the best customer experience when you sign up for Myra’s email list.
If you’ve enjoyed some of these videos, you might want to check out Myra’s customer service eLearning.
Myra’s customer service eLearning helps your employees speak with friendliness and empathy, and handle difficult customers with more ease – with progress reports, quizzes and SCORM option.
Watch this video to learn more: