Tag: customer experience keynote speaker

Customer Experience Design by myragolden

3 Things I Learned About the Customer Experience During my Hike in the Albuquerque White Mesas

My family and I vacationed out west last week. We went to Albuquerque, spent 3 days there, then went on to Phoenix.

We took a tram up to the top of Mount Sandia, we toured Sedona, went off road in a Jeep to hike the White Mesas; we visited a museum, spent a full day at the Grand Canyon, and we had some fantastic food. My husband chose all of the restaurants, insisting only on local cuisine. He even made sure to select vegetarian-friendly spots for me.

Out of all of our experiences out west, my single favorite experience was the White Mesa Jeep Tour with New Mexico Jeep Tours. It was my ideal standout experience because of the company, New Mexico Jeep Tours, gave my family and me a phenomenal customer experience.

If you’ve been to one of my keynotes or training sessions, you’ve heard me talk about the 3 Elements of the Best Possible Customer Experience. The 3 Elements create what I call “The Way of Harmony.”

Continue reading 3 Things I Learned About the Customer Experience During my Hike in the Albuquerque White Mesas
Customer Experience Design by myragolden

Keeping the Customer Experience Fresh Through Responsiveness (How Hello Fresh delighted me by keeping me apprised)

  On Sunday I had to reach out to my grocery delivery service for help. I sent an email and almost immediately I received an automatic reply. The reply was simple, just letting me know […]

Customer Experience Design by myragolden

Details Matter In the Customer Experience

I don’t like shopping. Yes, I’m a woman and I don’t like shopping. I should clarify. I don’t like getting out in malls and retail shops, but I do love buying new things. Hence, I […]

Customer Service Keynote by myragolden

Happy

Happy is how I feel right now. In the past 5 weeks I have delivered keynotes in Newport Beach, Columbus, Oklahoma City, Scottsdale, and Minneapolis. I’ve been on my feet and racing through airports so […]

Difficult Customers by myragolden

Myra Golden’s Slide Deck from ICAE in Newport Beach: Verbal Aikido as a Strategy for Handling the Consumer Vigilante (Extremely Difficult Customers)

I had such a fun Monday! I taught Aikido! Well, I taught verbal Aikido. On Monday, I had the privilege of being the opening keynote speaker at the Insurance Consumer Affairs Exchange Conference (ICAE) in […]

Uncategorized by myragolden

The suit does not make the woman

I had a Mastermind meeting with a very successful entrepreneur who also has a growing professional speaking business. We met to trade ideas with the goal of making each other more successful. One of the […]

Customer Experience Keynote Speaker by myragolden

Myra Golden’s Slide Deck from Ohio Winner’s Breakfast

I’m sitting in my hotel room doing a run-through of the keynote address I’ll deliver at the Ohio Winner’s Breakfast tomorrow. Tomorrow will be exciting for me because I get to meet and mingle with […]

Myra Golden by myragolden

Myra Golden’s Keynote for AIRS in Oklahoma City – October 10, 2013

Tomorrow morning I have the wonderful privilege of being this year’s AIRS Conference Keynote Speaker! My one goal with this keynote is to help AIRS organizations deliver an even better client experience through Connection, Empathy, […]

Customer Experience Design by myragolden

I took my client on a field trip to the Apple store today – Customer Experience Design Strategy

This morning I took a team from one of my client’s branches on a field trip. We’re working to create the best possible customer experience in my client’s organization and I believe one way to […]

Customer Experience Keynote Speaker by myragolden

Customer Experience Keynote Speaker is Smiling Ear-to-Ear Because of This Email!

One of the most amazing feelings is knowing you met and exceeded your client’s expectations. This email is from an attendee of a keynote I delivered last week. I’m smiling ear to ear and grateful […]