Tag: customer experience keynote speaker

Myra Golden Keynote for OU Schusterman Library

This morning I had the wonderful privilege of speaking at the OU Schusterman Library Annual Retreat. I just love the spirit of the librarians I met today. They communicated with each other and with me […]

Myra Golden’s Slide Deck and Videos from her Customer Experience Keynote in Atlanta

Last week I delivered my “Customer Journey” keynote to ORTEC in Atlanta. My keynote was extremely well received and after speaking, I enjoyed a sushi lunch with the company’s founder, CEO and VP of Product […]

What would you want if you were the customer?

What would you want if you were the customer?, a photo by Myra Golden on Flickr. My husband made an online purchase last week and after several days, he had heard nothing from the company […]

Do you want parrots or people in your contact center?

Do you want parrots or people in your contact center?, a photo by Myra Golden on Flickr. Last October, after I delivered a wonderfully-received keynote in Orlando, I grabbed my camera bag, slipped out of […]

You win some. You lose some.

   I recently got booked for a keynote by a small company. The Meeting Planner loved me. She presented my credentials to the booking committee and they loved me. I had the green light and […]

My Keynote at the 2012 Contact Center Association Conference

For Zappos it’s all about delivering WOW. This presentation delivers powerful insights into the unique ways Zappos approaches screening and hiring, quality monitoring, social customer service, and making emotional connections with customers – all with […]