Tomorrow morning I have the wonderful privilege of being this year’s AIRS Conference Keynote Speaker! My one goal with this keynote is to help AIRS organizations deliver an even better client experience through Connection, Empathy, […]
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Tag: customer experience keynote
Photos and Reviews From My Keynote at the 2013 Consumers’ Choice Awards in Dallas, TX
Today’s keynote for Consumers’ Choice Awards was a big hit! I was able to meet and visit with the absolute best service providers in the Dallas Metroplex. I met some pretty amazing service champions from […]
Myra’s Slide Deck From SOCAP DFW Presentation
In just a few hours I will be delivering a very special keynote to SOCAP DFW. This is my third appearance at SOCAP DFW and I am so honored to be speaking to a group […]
Myra’s Slide Deck from the Astute Customer Conference “Crafting the Social Media Customer Experience” Keynote
In just a few hours I will deliver my “Crafting the Social Customer Service Experience” keynote at the Astute Customer Conference in Orlando, FL. I’m pumped about speaking at this conference because I have been […]
Slides and Videos from my Keynote at Contact Center Association
In a couple of hours I’ll be on a plane to Orlando. I’m headed off to speak at the Contact Center Association conference to present my Zappos keynote. For the reference of my attendees, I […]
Myra Golden’s Keynote Slides from Edible Arrangements Convention
I had a ball presenting to the enthusiastic Managers at the Edible Arrangements Annual Convention in Las Vegas last week. I got Goosebumps as managers described what WOW meant to them and I as I […]
