28 Short Customer Service YouTube Videos You Can Use for Training

Myra Golden’s Customer Service Video Library

Control Calls with “Friendly” Customers

4 Things Customer Service Agents Can Do to Convey Empathy to Customers

This is How to Move Calls to Closure

How to Acknowledge Customer Concern- and Why You Must

When You Correct a Customer, You Make Them Feel Dumb

 

Instantly Sound Friendlier Over the Telephone  – Speak in complete sentences

How to Politely Control Calls with the Chatty Cathy

How to De-escalate Angry or Agitated Customers

How to Deliver Bad News to Customers

How to Instantly Make Emails and Chat More Personable

Don’t Over Talk Your Customer: The Yielding Technique

Why You Must Acknowledge a Customer’s Anger Part 1 of 2

Why You Must Acknowledge a Customer’s Anger Part 2 of 2

7 Phrases That Convey Empathy to Customers

7 Comebacks for the Customer Who Cusses at You

Now you can get even more training videos, phrases, and strategies for delivering the best customer experience when you sign up for Myra’s email list.

Here are some oldies, but goodies…

Top 6 Ways to Get An Angry Customer to Back Down

The Psychology of Customer Anger

How to Resolve Complaints without Giving Away the Farm

Verbal Aikido

Listening Using Stephen Covey’s 5th Habit

Customer Service: The Issue is Not the Issue

When it comes to problems customer experience, what upsets customers is usually how the company responds to the problem – not the problem itself.

Handling a Problem That’s the Customer’s Fault

How a Tweet Got My Internet Back Up-Cox Communications Saves the Day 

Be Gumby – A fun and memorable customer service

“How to Handle Difficult Customers” Webinar Sneak Preview – Myra Golden 

The “Easy” Customer Experience

How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections – Webinar Sample

How to Lose a Customer Over 8 Dimes 

If you’ve enjoyed some of these videos, you might want to check out Myra’s customer service eLearning.

Myra’s customer service eLearning helps your employees speak with friendliness and empathy, and handle difficult customers with more ease –  with progress reports, quizzes and SCORM option.

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