So, I was sitting on my patio surfing the Internet on my iPad and I came across this news story: AT&T doubles data on high-end plans, starting at 15GB tier The doubled data is part […]
Customized Engaging Online Customer Service Training
Tag: Customer Satisfaction Surveys
This Single Survey Question Can Predict Growth
I travel a lot and I dine out a lot. I shop a fair amount. My adventures land customer satisfaction survey after survey in my inbox, most of which I ignore. I ignore the surveys […]
This Is How to Get More Responses to Those Customer Surveys Nobody Likes to Fill Out
The family and I had dinner on Friday night at Red Robin. The food was good and so was the service. After dinner, Brandon, our wonderful server, handed my husband this survey invitation. It seems […]
2012 Customer Service Webinar Schedule Just Announced
Immediately improve your customer experience and build brand value with Myra’s high-impact webinar series All webinars are recorded and you can purchase the digital recording of past webinars. Access to webinar recordings never expires and […]
Netflix, Gap lag in customer satisfaction online
(Reuters) – Netflix Inc and Gap Inc were among the worst performers in customer satisfaction among the largest online retailers this holiday season, according to a survey released on Wednesday. The online customer experience MATTERS. […]
How an Otter Used a Monkey to WOW Me. (OtterBox uses Survey Monkey to Get Customer Feedback)
My cool OtterBox case for my iPhone 4s Last week I contacted OtterBox for a problem with my fantastic Defender iPhone 4s Case. I was so Wowed by the Otter (customer service representative) I spoke […]