Tag: Customer Satisfaction

Customer WinBack

How to recover revenue by recapturing lost customers Profitability and growth are dependent on a firm’s ability to successfully acquire and retain customers. And if a high net-worth customer defects, the firm needs a proven […]

>>Customer Satisfaction Is Worthless!

  If Customer Satisfaction Is Your Goal, Don’t Ask Me to Help You! Last month I got a call from a client wanting me to deliver a keynote address on customer satisfaction. I politely explained, […]