Tag: Customer service culture

3 Bold Ideas to Help You Screen and Hire The Right Talent for Your Culture (And weed out employees who don’t fit)

Companies with a defined and strong culture outperform their competitors by as much as 200%. Culture is what positions companies to innovate, deliver an exceptional customer experience and become an employer of choice. Company culture […]

2012 Customer Service Webinar Schedule Just Announced

Immediately improve your customer experience and build brand value with Myra’s high-impact webinar series All webinars are recorded and you can purchase the digital recording of past webinars. Access to webinar recordings never expires and […]

You Get What You Celebrate (Customer Service Tip)

One of my clients asked me to deliver a keynote to kick off their Customer Service Week celebration.  Right before I took the stage, the company played audio testimonials from a few very happy and […]

The Top 3 Things Most Companies Miss When It Comes to Creating a Customer-Focused Culture

Many organizations talk about creating a customer-focused culture, but few companies actually set up and sustain an authentic customer-focused culture. Culture is about more than new customer service training, employee empowerment, buttons and mugs, and […]

Keep the Star Employees. The others need a generous severance package now!

I’m doing research on the NetFlix customer service culture this afternoon for a customer service conference I’m hosting next week. One of my many discoveries about the company’s culture is that they view themselves as […]

How Being “Gumby” Can Transform Your Service Culture

Have you ever shopped at the Container Store? If you’re working in customer service, and you want an enlightening (and thought-provoking) benchmark for your company, I urge you to get out and visit a Container […]