Here’s what our current customers tell us are the three most fantastic things about our customer service eLearning. We show our three best features in this short video. 1. Custom website and branding. When your […]
How did 2017 go for you? Employees still struggling with how to control calls with unreasonable customers? Your customer experience still not where you know it needs to be? Still trying to get your people to convey empathy? I know. The struggle is real.
The real question is: how will you gear up to make 2018 better?
Let me give your people the tactics, skills, and inspiration they need so they can deliver experiences that make you feel proud.
I try to make my training easy – for you, your employees, and even for me, by offering it online. I still do onsite training, of course, but online training saves time and money. And it keeps me off of planes.
There’s no sense stressing over 2017’s results. Let me help your workgroup thrive in 2018.
There are four attributes of empathy, and I teach each of these characteristics in my Empathy eLearning course. One of the characteristics is communicate your understanding.
When your customer is upset, or frustrated, you could communicate your understanding this way:
I was trying to check in for my American Airlines flight on my phone. I was able to get one boarding pass, but not the other. After several failed attempts, I called American and explained […]
I just finished reviewing calls for a client I’ll be working with in Chicago. Before all of my onsite customer service training workshops, I like to listen to a random sample of calls between employees […]
“When I needed soft skills and call controls eLearning modules for our Walmart.com customer care agents, it quickly became apparent that Myra’s materials were the gold standard.” Betty Doyle, Sr. Learning Designer, Customer Care, Walmart eCommerce Watch this […]
The Best Customer Experience Your Brand Has Ever Seen!
This New Year my goal is to help you get to the best customer experience your brand has ever seen. We’ll do that by fiercely focusing on 2 areas:
1. Coaching, Feedback, and Accountability. In this area I want to give you the tools and plans that will build your confidence and skill in coaching your team to optimal performance, by addressing unacceptable performance and by holding employees accountable.
2. Friendliness, Empathy and Connection. I want to give you the tools and methods to position your employees to deliver a welcoming, warm and refreshing customer experience.
So, how exactly will these goals be met?
I have a treat for you today! A free module from my customer service online training. I’m so excited to be sharing this with you! I began thinking about and conceptualizing this training during a drive […]
I just wrapped up a module for a client’s eLearning project and I’m pretty excited about the project so far. Can your company benefit from our eLeaning solutions? Our eLearning solutions feature: Full webinar digital […]