The Best Customer Experience Your Brand Has Ever Seen!
This New Year my goal is to help you get to the best customer experience your brand has ever seen. We’ll do that by fiercely focusing on 2 areas:
1. Coaching, Feedback, and Accountability. In this area I want to give you the tools and plans that will build your confidence and skill in coaching your team to optimal performance, by addressing unacceptable performance and by holding employees accountable.
2. Friendliness, Empathy and Connection. I want to give you the tools and methods to position your employees to deliver a welcoming, warm and refreshing customer experience.
So, how exactly will these goals be met?
Continue reading “2-Pronged Approach to Your Best Customer Experience Yet”
I just wrapped up a module for a client’s eLearning project and I’m pretty excited about the project so far.
Can your company benefit from our eLeaning solutions?
Our eLearning solutions feature:
- Full webinar digital recording
- Unlimited viewing within your organization with no expiration
- Rights to download and save webinar video
- Rights to incorporate webinar within your Learning Management System (LMS)
Once a month I go into my studio to record eLearning solutions for clients. Give me a call if I can create a custom training solution for your company.
Watch our short explainer video, because this online customer service training may be exactly what you are searching for! 🙂
Learn more or sample a couple of modules